Returns and exchanges
We aim to keep the return or exchange process as simple as possible.
We believe you will be delighted with your purchases but there may be occasions when you feel it necessary to return an item. You have a statutory right to a cooling off period of 14 days starting from the day after the receipt of your goods within which to cancel your order for whatever reason.
For any unwanted goods please advise us within 14 working days of your receipt of the goods that you wish to cancel the order and return the goods. A full refund will then be made within 30 days of receiving notice of cancellation except for initial postage and package charges on your invoice. You pay for the return postage.
If you return an item to us, which is faulty, you did not order or for any other reason that is our fault we also pay you the cost of postage. If this happens, please contact us first; using the contact details on (Contact us) and we will let you know how you should return the item to us.
In the event of an item being exchanged a charge for postage/packing and restocking will be levied each time a change is made as per the above delivery charges with a minimum of £4.50 per item.
You will be responsible for any return until they reach us. For your protection we suggest using a secure delivery method, which requires a signature upon delivery.
Address for returns:
28 Lowndes Street
LONDON SW1X 9HX
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you register with this Website, we will ask you to input and will collect Personal Information from you such as your user name, e-mail address and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
– For statistical or survey purposes to improve this Website and its services to you;
– To serve website content
– To administer this website;
– If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of
any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you register online you may be given the option to receive information from Fiona Finds by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line or by e-mailing us via the contact us link on the website.
Your Personal Information may be disclosed to other businesses within http://www.fionafinds.co.uk/ and to reputable third parties who will help process your registration. http://www.fionafinds.co.uk/ requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of Fiona Finds for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
All prices are in UK Pounds.
Our system automatically acknowledges receipt of your order, but mere acknowledgement of receipt does not constitute acceptance of your offer to purchase the item(s).
Although we endeavour to hold stock of all items on our site this cannot be guaranteed so that by acknowledging receipt of your order we are not creating a binding obligation to supply what you have ordered but which we do not have in stock.
In the event of unavailability for whatever reason we will advise you of the position when we receive your order and await your subsequent instructions.
You can order in the following ways:
1. On-line using the on-line order form.
2. By phone using our contact telephone numbers - (Contact us).
We accept payment in the following ways:
1. Through Shopify for Mastercard/Visa/Amex/ApplePay
Customer Support and Service
If you need to contact us our offices are open (Monday to Friday), 10.00 - 5.00pm, outside those hours please or e-mail us using the contact details specified on (Contact us). Call charges are at normal BT rates.
We welcome all feedback about our service and try to deal with any difficulties or problems as quickly as possible. In most cases any problems can be resolved immediately by phone but if not we will advise you within 72 hours with an expected timescale for solving the issue.
If you have any special request please let us know at the time of ordering and we will do our utmost to help.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your account and/or your Personal Information.
These terms are governed by the laws of England and Wales and in the event of any dispute will be decided only by the courts of England and Wales.
The above terms and conditions do not affect your statutory rights as a consumer.
FIONA FINDS IS PART OF MORLEY STORES LTD GB236 514 864
Most orders will be sent out within seven days but please allow twenty-eight days for delivery.
Europe/Scandinavia/Channel Islands Charges:
Delivery Charges have recently had to increase. Should we have overcharged you, we will refund any excess.
Changes to EU Shipping
NO EXTRA CHARGES
Since Brexit deliveries to and from Europe have been more complicated and incurred substantial costs. Fiona Finds would like you to know that our aim is to make your shopping experience as simple as possible, therefore we will be paying your import duties and customs for all EU customers. The price you see at checkout is the price you will pay.
Please contact us if you are unclear or would like any further information.
We will also be offering DHL Express services if you'd like to receive your order sooner with all duties, taxies & customs fees included in the price too.
United States Mainland Charges
Delivery Charges subject to weight of package. The customer is liable for import duties.
Rest of the world:
Delivery Charges subject to weight of package.
These are our standard delivery charges, should you need express delivery please note that the indicated price is subject to final confirmation depending on actual weight and requirements. Customer is liable for import duties.